Frequently Asked Questions

Delivery

 

UK​

£5 - Sent via Royal Mail Tracked, 48 hours. Dispatched within 3 working days. 

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Europe​

£15 - Sent via Royal Mail International Tracked. Dispatched within 3 working days. 

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International

£25 - Sent via Royal Mail International Tracked. Dispatched within 3 working days. 

 

Please note that any taxes or duties on international orders are the responsibility of the buyer, and I am not liable for any additional charges.

 

 

Returns

 

If for any reason you’re unhappy with your piece and would like to return it, I’m happy to offer a full refund. Please get in touch within 14 days of your order being placed and I will send you details of the return address. Return postage is at the expense of the buyer. Products must be sent well packaged and arrive in perfect condition. A refund will be paid upon receiving the piece. If it fails to arrive or does so damaged, then no refund will be issued.

 

I take every care to package your item securely so that it travels safely. However in the unlikely event that your piece arrives damaged, please get in touch with photos of the damaged piece as soon it arrives. I will either issue you with a full refund, or send you a replacement at no extra cost.

 

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Wholesale, commissions and custom orders 

 

If you’re interested in stocking my work in your store, please get in touch and I’ll be very happy to send you my product catalogue. I aim to respond within 3 working days.

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I’m happy to work with you on commissions or custom orders. Please get in touch with details of what you’re interested in and we can discuss the details.

 

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Caring for your ceramic

 

All of my glazes are food safe and all items can be used in the microwave and dishwasher. However I would always recommend hand washing where possible, as this will prolong the life of your piece.

 

 

Sustainability

 

All of my packaging is plastic free and made up of recycled and recyclable materials. 

 

I recycle all of my clay so there is very little waste and only fire pieces I’m happy with to reduce unnecessary energy usage. With ceramics, a multitude of things can happen in the kiln which leads to imperfect pieces. I will never throw these pieces away, and will sell them as seconds either on my website or Instagram.

 

I’m always looking for ways to make my practice more sustainable, so any advice in this area is welcome.